HELP AND SUPPORT

We're Here to Help

At CADAXA, your satisfaction is our priority. Whether you have questions about a product, need help with an order, or require assistance after your purchase, our support team is ready to help.

How Can We Help?

Product Enquiries

Need more information before placing an order? Contact us for assistance with:

  • Product details

  • Fabric information

  • Size guidance

  • Colour availability

  • Stock availability

Order Support

If you've already placed an order, we can help with:

  • Order confirmation

  • Order status updates

  • Shipping information

  • Delivery tracking

  • Order modifications (before dispatch)

Shipping & Delivery

Have questions about delivery?

Our team can assist you with:

  • Delivery timelines

  • Shipping updates

  • Courier information

  • Delivery issues

  • Address corrections before dispatch

Returns & Refunds

If you experience any issues with your order, we're here to help.

Please visit our Returns & Refund Policy page for complete details regarding:

  • Return eligibility

  • Refund process

  • Exchange requests

  • Return timelines

If you need further assistance, feel free to contact our support team.

Payments

Need help with your payment?

We can assist with:

  • Payment confirmation

  • Failed transactions

  • Payment verification

  • Invoice requests

  • Refund status

Size Assistance

Not sure which size to choose?

Our support team can help you select the right size based on our size guide and product measurements before placing your order.

Contact Us

WhatsApp Support

📱 +91 8891449753

Email Support

📧 support@cadaxa.in

Support Hours

Monday – Saturday

9:00 AM – 6:00 PM (IST)

Sunday & Public Holidays: Closed

We aim to respond to all enquiries as quickly as possible during business hours.

Frequently Asked Questions

How can I place an order?

Simply browse our collection, select your preferred size, add the item to your cart, and proceed to checkout.

Which payment methods do you accept?

We offer secure online payment options through trusted payment gateways.

Do you deliver across India?

Yes. We offer Pan India shipping.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive tracking information to monitor your shipment.

Can I change my delivery address?

If your order has not yet been dispatched, please contact us immediately. We'll do our best to update your address.

What if I receive a damaged or incorrect product?

Please contact our support team within the timeframe mentioned in our Return & Refund Policy. We'll review your request and assist you promptly.

Need More Help?

If you couldn't find the answer you're looking for, don't worry.

Our customer support team is always happy to assist you.

Thank you for choosing CADAXA.

Designed for Everyday Confidence.