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Returns & Refunds policy

Returns & Refund Policy

Effective Date: 29 August 2026

At Cadaxa, a brand of Cadaxa General Trading, we carefully inspect and pack every product before dispatch. We want you to receive your order in good condition and as described on our website.

1. Eligibility for Returns

We accept returns only in the following situations:

  • The product received is damaged or defective.

  • The wrong product, colour or size was sent by us.

  • The product received is materially different from the product ordered.

We do not accept returns or exchanges due to change of mind, size preference or fit issues. Please carefully check the size chart and product details before placing your order.

2. Return Request

If you receive a damaged, defective or incorrect product, please contact us by email at:

contact@cadaxa.in

Please contact us as soon as possible after receiving your order and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

  • Any other information reasonably required to verify the issue

We will review your request and provide instructions if the return is approved.

3. Return Period

Eligible return requests must be submitted within 7 days of receiving the order.

Products must be unused, unwashed and in their original condition, with original tags and packaging where applicable.

4. Return Shipping

If the return is due to a product being damaged, defective or incorrectly supplied by us, Cadaxa General Trading will arrange or reimburse reasonable return shipping costs as instructed by our customer service team.

For returns that do not meet our eligibility requirements, we may not be able to provide a refund.

5. Refunds

Once the returned product has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be processed using the original payment method, where possible.

We will process the refund within 30 days of receiving and approving the returned product.

The time taken for the amount to appear in your bank account or payment account may depend on your payment provider.

6. Products Damaged During Return Shipping

Customers must follow our return instructions and use appropriate packaging when returning products.

We cannot accept responsibility for products that are damaged or lost while being returned to us when the customer has not followed the return instructions or used an appropriate/trackable shipping service.

7. Exchanges

We do not generally offer exchanges for size or fit issues.

If we have sent an incorrect or defective product, please contact us and we will assist you with the appropriate resolution.

8. Contact Us

For questions regarding returns or refunds, please contact:

Cadaxa General Trading
Ward No. 7, Door No. 9
Pallickal P.O.
Thiruvananthapuram, Kerala – 695604
India

Email: contact@cadaxa.in
Phone: +91 889 144 9753